Refund policy

Hamper O' Clock endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

As a policy, we do not offer returns or exchanges on products, which are delivered in perfect condition as per the order placed. If you’ve had an incorrect product delivered to you (product doesn’t match the item in the order confirmation), or if the product you receive has genuine damage then we will be happy to hear from you and provide a solution for the same.

To report any damages in transit, please get in touch with our customer care within 24 hours of delivery at hamperoclockk@gmail.com or at 9971679663. Please provide your order number, date of transaction, delivery address and an image/video of the unboxing of the package. Our customer care team will look into the issue and respond to you. Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. 

We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are two failed delivery attempts by our shipping agency and/or the package is refused by the recipient.